SHIPPING INFORMATION

PROCESSING TIME

Please note, It can take up to 5 business days to process your order after you place it; however, it normally takes 2-3 business days for your order to dispatch. Once you place your order, we will send you an email confirmation containing the details of your order.

SHIPPING

We ship Monday - Friday between the hours of 9am-5pm EST, with the exception of CAN holidays. Please find below a close estimate as to when you should receive your parcel: 

Canada

3 to 6 business days

USA

4 to 7 business days

International

8 to 15 business days


Please note, if your package is returned to us (Returned to Sender) for the following reasons you will be responsible for paying shipping costs a second time:

  • The address provided is incorrect.
  • The address provided does not exist.
  • The address provided is insufficient.
  • The addressee has moved and has not informed our Support Team.
  • The package is refused by the addressee.

RETURN ADDRESS

Sikaa Jewellery
PO Box 46002 Beacon Hill
Ottawa ON K1J 9M7
Canada


TAXES AND DUTIES

Taxes, duties or other charges may be applied when your package reaches your country.  Please inform yourself of any charges that may apply before purchasing your jewellery.


TRACKING YOUR ORDER

After your order is shipped, a tracking number will be provided. Please be patient, as tracking information can take a few days to update. If not, send us an email with your name and order number to support@sikaa.ca and we will assist you in ensuring that your package is on its way!